- Why should I buy from your company?
We deal directly with the local farmers. We gaurantee our products are fresh and 100% pure, and we have the best price in North America.
- Do you ship to other country?
At this time we only ship within the USA. We can work out a plan to arrange for international shipping.
- How Do I Order your products?
You can purchase our product via this website. Our online shopping is safe and secured. We also take phone order by calling 214-697-9999 or 214-629-9633.
- What methods of payment do you accept?
We accept Visa and Master card.
- Do you charge sales tax?
Yes, Royal Pepper Company is located in Texas, and is required by law to collect sales tax to orders shipped to a Texas address. All orders shipped out of TX state are TAX FREE!
- Can I ship to a location that is different from my billing address?
Yes. To ship to another address, enter your address in the billing information field and the shipping address in the shipping information field.
- What are your cancellation policies?
Orders that are already processed that are cancelled or returned by customer will incur a restocking fee of 10%. Please call us to let us know the reason so we can work out a way to avoid the fee.
- What if my order arrives damaged or incorrect?
In the event that your shipment is received damaged or incorrect, please notify us immediately via email or by calling 214-697-9999. Please note your order number, name, phone number and description of the damages or discrepancy. We will be happy to work with you to correct the issue.